Customer Support l
Jacksonvilleonsite
via Greenhouse
About this role
Customer Support (Non-IT related)
USE (Jacksonville, FL) or USW Highlands Ranch, CO
We exist to transform our customers and change lives
Who We're Looking For:
Provide initial support to customers via inbound calls and emails by handling inquiries and troubleshooting basic product-related issues. Gather information to identify and assess nature of problem. Typically refer customers to support portal documentation to recommend solutions. Enter cases for complex issues to functional/technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision. This is not an IT related position.
What You'll Do:
Respond to customer emails and phone calls
Troubleshoot basic issues with customers…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Jacksonville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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