Technical Support Specialist II
University Campusonsitemid
Posted 5 days ago · via Workday
About this role
Job Description Summary The Technical Support Specialist II provides first-level IT and audiovisual support for Saint Leo University students, faculty, and staff. This role is responsible for resolving service requests, troubleshooting hardware and software issues, supporting Microsoft 365 and endpoint-managed devices, and assisting with classroom and conference room technology. The position delivers exceptional customer service, manages support tickets according to service level agreements (SLAs). Documents solutions and escalates complex issues when necessary. This is an on-site position in St. Leo, Florida and is not eligible for remote work. Applicants must be legally authorized to work in the United States for any employer.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in University Campus. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included