Customer Service Manager (d/f/m) / Skrbnik oskrbe kupcev (d/ž/m)

Job Description Summary The future is ours to shape! Job Description Join us as a Customer Service Manager and become the vital link between our site and customers, ensuring seamless supply plan availability and driving customer satisfaction through project leadership. Your key responsibilities: Provide customers with clear insights into the current supply plan and ensure its execution according to SLAs. Monitor order status and manages changes, especially for routine orders, acting as the main point of contact. Maintain direct communication with customers and stakeholders to ensure smooth coordination. Prepare and update SLAs, aligning planning parameters with tactical planners and customer needs. Lead monthly Demand Review meetings and contribute to Supply and Business Review processes.…