Customer Experience Liaison
Highlandonsite
Posted today · via Workday
About this role
Under the direction of the Casino Manager on Duty, the Customer Experience Liaison, will be responsible for enhancing the guest experience throughout the enterprise, ensuring service standards are maintained at an elevated best-in-class level. The incumbent will be assigned to a zone within the enterprise actively searching out service opportunities. Actively works with the Customer Experience divisions to improve overall company performance, reduce guest effort, and help to identify areas for service improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports the enterprise in the quality of services provided for resort offerings, products, and the overall guest experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Highland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included