Support Technician II
Issaquahonsite$50K – $65K
via Greenhouse
About this role
What's the Short Version?
The Support Technician II provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees.
What Will You Be Doing?
Provide exceptional customer service while answering incoming calls/emails for IT-related support.
Manage and track tickets in team and personal queue.
Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
Perform hardware imaging, deployment, maintenance and tracking.
Remotely troubleshoot and quickly diagnose issues.
Assist with meeting room AV setup and instruction.…
Read the full description on Sanmaremployeeopenings's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Issaquah. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams