Case Management Officer

Help people get their finances back on track — and grow your career while you do it Our client is one of Australia's leading ASX-listed neo-lenders, on a mission to make credit fairer and help everyday Australians pay down debt sooner. In this role, you won't just process arrears cases — you'll be the person who turns a stressful financial moment into a real solution. If you're a natural problem-solver who's good on the phone and genuinely likes helping people, this role gives you the ownership, the training, and the clear next step to grow into. About the Role As a Case Management Officer, you'll manage a portfolio of customers who are further along in their arrears journey — the cases that need more than a script, and benefit from real judgement, negotiation, and empathy.…