Customer Operations Senior Manager

Saint Paulonsitemanager$116K – $219K

Posted 2 days ago · via Workday

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About this role

Overview: The Customer Operations Senior Manager, Branch Offices leads managers, supervisors, and customer support teams serving large, complex clients across the Richmond, Madison, and Austin Branch Offices. This leader is accountable for branch performance, people leadership, service delivery, and contractual commitments. Working through branch leaders and across Employer Benefits Solution (EBS) Group and Operations, the Senior Manager ensures high levels of service, efficiently aligns resources, and improves client experience. The role makes decisions within delegated authority and recommends material staffing, investment, and operating-model changes to the Director while building a consistent, sustainable service model.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Saint Paul. We weight your proximity and willingness to relocate.

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Skills in this role

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