Founding Customer Success Lead
senior
via Ashby
About this role
WHY THIS ROLE EXISTS
SigNoz is an open source observability platform built on OpenTelemetry: logs, metrics and traces in one tool. It's designed for an era where agents and humans run observability together. We are a YC company with 32K+ GitHub stars, and revenue grew 4x in 2025.
Most of our revenue is usage-based. That makes customer success especially important: retaining accounts and helping our larger accounts expand drive a big share of our growth.
This is our first dedicated customer success role. We're looking for a builder who can design the systems from scratch and set them up to scale as the team grows. You'll work directly with the founders.
WHAT YOU WILL OWN
1. ACCOUNT COVERAGE AND HEALTH…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, opentelemetry, github, slack, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlopentelemetrygithubslackteams