Manager, Service Quality & Training
Singaporeonsitemanager
Posted 2w ago · via Workday
About this role
Job Description The Manager, Service Quality & Training plays a pivotal role in partnering with cross-functional leadership, Operations, and Customer Service teams to drive organizational service excellence initiatives. Analyze operational workflows to identify performance gaps, eliminate process bottlenecks, and implement robust corrective and preventive action plans. The incumbent is responsible for designing and executing customer research initiatives across multiple channels to gather insights such as key behaviors, preferences, and pain points that inform strategic business decisions. In addition, formulate and execute strategic training roadmaps aligned with business objectives.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: parcel, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Singapore. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
parcelteams