Claude Support Operations Lead - Senior Manager

Bangaloreonsitemanager

Posted today · via Workday

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About this role

Job Title Officer – AI Support Operations Lead Location India Role Summary Provide operational leadership for Claude rollout, hypercare, and steady-state support operations. Own service management processes, stakeholder communication, operational governance, support readiness, workforce planning, and continuous improvement initiatives across the AI platform ecosystem. Key Responsibilities Lead global operational support for Claude services and associated AI platforms. Establish and govern AI support operating models, escalation frameworks, and service processes. Ensure adherence to SLAs, KPIs, operational controls, and support standards. Own Incident, Problem, Change, Knowledge, and Major Incident Management processes.…

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Skills match

For this role: claude, teams

Level fit

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Recency

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Location fit

This role is based in Bangalore. We weight your proximity and willingness to relocate.

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