Senior Claude Support Analyst - Assistant Manager

Bangaloreonsitemanager

Posted today · via Workday

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About this role

Job Title Senior Associate – Senior AI Support Analyst Location India Role Summary Lead operational support activities for Claude services, drive incident and problem management, mentor junior analysts, support platform reliability initiatives, and ensure SLA adherence across global support operations. Key Responsibilities Own and manage P1-P4 incidents, service requests, and escalations. Lead troubleshooting of authentication, access, platform integration, model response, latency, and performance issues. Conduct Root Cause Analysis (RCA) and post-incident reviews. Perform trend analysis of recurring incidents and operational issues. Collaborate with engineering, product, security, infrastructure, and vendor teams for issue resolution.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: aws, azure, claude, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bangalore. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

awsazureclaudeteams

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