Technical Support Engineer
South Africaonsitemid
via Greenhouse
About this role
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
Role Overview
The Technical Support Engineer (TSE) is responsible for managing technical client queries and escalations from enterprise clients, facilitating incident management processes, and ensuring excellent client support. This role requires:
End-to-end handling of client issues
End-to-end handling of incidents
Strict adherence to Service Level Agreements (SLAs)
Continuous improvement of support processes
Collaboration across various teams within the organisation…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: datadog, grafana, stitch, slack, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in South Africa. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
datadoggrafanastitchslackteams