Contact Center Agent
Sabah Al Salemonsite
Posted 9mo ago · via Teamtailor
About this role
Job Title: Contact Center Agent Job Code: CCA-001 Grade: A5 Department: Patient Access Services Your Impact ≥ 90 % first-call resolution rate within defined service levels ≥ 95 % customer satisfaction score 100 % accurate call documentation & data entry What you will do Inbound & Outbound Support: Handle calls, emails, and chats professionally; follow approved scripts and scenarios. Patient Guidance: Provide accurate information on clinics, schedules, services, and hospital policies. Issue Resolution: Resolves inquiries, complaints, and service requests; escalates complex cases appropriately. Emergency Communication: Announce emergency codes clearly and promptly when required. Problem Solving: Listen actively, identify solutions, and follow up until resolution is achieved.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sabah Al Salem. We weight your proximity and willingness to relocate.
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Skills in this role
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