CS & Front Office Staff
Dilionsite
Posted 1mo ago · via Workable
About this role
Assist customers with account inquiries, transactions, and requests Process banking transactions accurately and within SLA Provide accurate information on bank products and services Escalate complex or unresolved issues to the Customer Service Lead Maintain complete and accurate transaction documentation Follow standard operating procedures and service scripts Identify cross-sell/up-sell opportunities within service guidelines Uphold customer protection and data confidentiality standards Requirements Diploma or Bachelor's degree 1-2 years customer service experience, banking preferred Good communication in local, Portuguese, and/or English Benefits Communication Customer orientation Attention to detail Teamwork
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dili. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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