Customer Support Specialist
remotemid
via Ashby
About this role
CUSTOMER SUPPORT SPECIALIST
PART-TIME TO START, WITH ROOM TO GROW | REMOTE
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ABOUT THE COMPANY
Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.
As they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.
WHAT YOU'LL DO
- Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included