Customer Experience Manager (B2B) - Logistics & Fulfilment

Tonbridgeonsitemanager

Posted 2w ago · via Teamtailor

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About this role

About our client Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now expanding their Customer Experience team to drive deeper commercial relationships across their account base. The opportunity This is a B2B account management and growth role - not a customer service or ticket-handling position. You'll own a portfolio of business customers, build relationships with founders, directors and senior stakeholders, and be directly accountable for revenue growth, retention and account expansion.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Tonbridge. We weight your proximity and willingness to relocate.

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Skills in this role

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