The Hospitals Contribution Fund Of Australia

Member Retention Consultant

Parramattaonsitemid

Posted 1w ago · via Workday

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About this role

Play a pivotal role in the RT Health member journey. About the Role As the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund. The Member Retention Consultant is required to manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines. This is a full time, permanent role with hybrid working available. The contact centre is based in Parramatta and hours of operation are 8:30am to 5pm, Monday to Friday.…

Read the full description on The Hospitals Contribution Fund Of Australia's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: monday

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Parramatta. We weight your proximity and willingness to relocate.

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Skills in this role

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monday

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