Desktop Support Engineer I

USA - Plano HQonsitemid

Posted 4 days ago · via Workday

About this role

Description PRIMARY RESPONSIBILITIES Support public and private cloud environments, and a distributed IT service desk supporting a global employee base. Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels Familiarize internal users with basic software, hardware, and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the queue Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas Work with vendor support contacts to resolve technical issues within the desktop environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in USA - Plano HQ. We weight your proximity and willingness to relocate.

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