Customer Operations Analyst II

Description Primary Responsibilities Security Inquiry Process Management Serve as the primary owner of the Security Inquiry queue in Salesforce, monitoring incoming requests such as Annual Questionnaires, Audit Documents, Due Diligence Questionnaires, General Security Questions, SOC Reports, the Trintech Assurance Package (TAP), and SIG/CAIQ questionnaires. Review each incoming ticket, assess scope and urgency, and independently research and respond using existing security documentation, policies, and general reference data whenever possible, without needing to route to another team. For requests that require specialized input, determine the appropriate owner and assign the ticket to the correct resource with an accurate priority rating.…