Customer Success Manager

USA - Remote - TXRemote (US)manager

Posted 1w ago · via Workday

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About this role

Description As the Customer Success Manager, Adra, you will hold dual mandate: leading Trintech's customer advocacy and reference programs while serving as the dedicated Customer Success point of contact for a portfolio of Adra customers. This role cultivates and mobilizes a pool of customer references, facilitates customer forums and community engagement for Enterprise and Adra, and drives adoption, retention, and growth within your Adra account portfolio. You will partner cross-functionally with other Customer Success Managers, Professional Services, Support, Product, and Sales teams to ensure seamless experience for both customers and internal stakeholders.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamssalesforce

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