Customer Support Agent
remote$44K – $44K
via Ashby
About this role
As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.
What You'll Do
- Respond to user inquiries across our support channels with speed, empathy, and accuracy.
- Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
- Advocate for users internally by surfacing recurring problems so we can fix root causes.
- Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included