Dutch/English Speaking L1 Service Desk Support Agent

What success looks like in this role: This role is responsible for providing high-quality customer service, accurate issue logging, initial diagnosis, and efficient resolution of incidents and service requests. The Level 1 Agent ensures timely ticket handling, documentation, and escalation when necessary, and contributes to continuous improvement through knowledge sharing and proactive user guidance. Incident and Service Request Management Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email). Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure. Strive for First Contact Resolution (FCR) by leveraging knowledge bases and troubleshooting resources.…