Field Service Manager 2

What success looks like in this role: • Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations. • Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades. • Ensures provision of end-to-end support to address identified and potential issues. • Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management. • Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.…