Brand Quality & Optimization Lead

The Gig: The Brand Quality & Optimization Lead is a cross-functional role responsible for driving performance, efficiency, and service excellence across the sales and service ecosystem. While grounded in sales expertise, the role supports all areas that touch the sailor experience—delivering coaching, uncovering performance trends, and driving continuous improvement initiatives. A key focus of this role is ensuring that team behaviors and customer-facing interactions align with Virgin Voyages’ brand quality standards. This includes delivering targeted coaching that reinforces not just what crew members do, but how they deliver it—boldly, brilliantly, and in full alignment with our brand promise.…