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WglWGL - Customer Experience Analyst
Springfieldonsitemid$79K – $115K
Posted 2w ago · via Workday
About this role
Job Description Position Summary The Customer Experience Analyst reports to the Manager, Customer Experience and will support Washington Gas’s customer experience (CX) strategy by capturing and analyzing customer feedback across data sources, visualizing experiences through journey maps, and surfacing actionable insights that inform operational and strategic improvements across departments. Tasks and Responsibilities Lead analysis of structured and unstructured data (VoC surveys, recorded calls, behavioral data, customer interviews) to identify recurring issues, extract themes, quantify trends, and understand customer sentiment. Translate findings into structured insight summaries tracked over time to show where problems develop, persist, or improve.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: tableau, power bi, miro, mural, lucidchart…
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Springfield. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
tableaupower bimiromurallucidchartteams
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