Head of Customer Success
director
via Ashby
About this role
Head of Customer Success
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Our post-sales team is the reason customers stay and grow and this hire is the most important one we are making right now.
Read this before applying.
This role requires an engineering or technical implementation background. MUST have previously worked as a Solutions Engineer, Deployment Engineer, Technical Implementation Consultant, or in a similar hands-on technical role before moving into customer success leadership.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: zoom
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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