Customer Service Specialist

SWE - Gothenburghybridmid

Posted today · via Workday

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About this role

About the Role: Join our team as a Specialist in the Customer Service - Technical role. Your main focus will be providing foundational technical support to our customers, ensuring an exceptional service experience. You will be the first point of contact, addressing customer inquiries and offering solutions for basic technical issues. This role is essential in initiating the support process and ensuring customer satisfaction from the outset. Responsibilities: • Respond to customer inquiries via telephone, email, or chat. • Troubleshoot basic technical issues related to our products and services. • Record and document customer interactions and technical issues. • Assist in the installation of products following standardized procedures.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in SWE - Gothenburg. We weight your proximity and willingness to relocate.

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