Customer Success Associate

USA - Columbushybridjunior$34K – $57K

Posted yesterday · via Workday

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About this role

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: • Proactively support the onboarding process for new customers. • Address and resolve a broader range of customer inquiries and issues. • Assist with customer renewals and upselling opportunities. • Monitor and analyze customer performance and engagement data. • Provide intermediate-level training and guidance to customers. • Ensure implementation schedules, targets, and budgets are met. • Collaborate with internal teams on customer feedback to improve products/services.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in USA - Columbus. We weight your proximity and willingness to relocate.

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