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WmqCustomer Experience Officer
Chermsideonsite
Posted today · via Workday
About this role
Your Role as a Customer Experience Officer The Customer Experience Officer is the first point of contact for customers, providing information, advice and support to help individuals, families and carers access the most appropriate WMQ services. The role is responsible for customer intake, triage and referral management, resolving enquiries and delivering a positive, high-quality customer experience across phone, email and other communication channels. To succeed in this role, you will be able to independently and effectively: Be the first point of contact for customers, delivering a positive experience and building trust through professional, responsive support.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chermside. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included