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Wolters Kluwer

Customer Success Specialist

SWE - Gothenburghybridmid

Posted today · via Workday

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About this role

About the Role: As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction. Responsibilities: • Support more complex customer onboarding processes. • Handle multiple customer inquiries with increasing complexity. • Assist in resolving intermediate technical issues and troubleshooting. • Conduct intermediate product training sessions for customers. • Monitor and analyze customer usage patterns. • Document and communicate recurring customer feedback to the team.…

Read the full description on Wolters Kluwer's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in SWE - Gothenburg. We weight your proximity and willingness to relocate.

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Skills in this role

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