Customer Relationship Manager

About the role The Customer Relationship Manager will play a key role in strengthening relationships between Shaftesbury Capital and the commercial customers across the portfolio. The role is focused on customer engagement, communication and insight. The Customer Relationship Manager will spend the majority of their time engaging directly with customers across the portfolio, developing strong relationships and creating an effective two-way flow of information. The role will support Property and Facilities Management teams by acting as an information filter and communication facilitator – ensuring customers receive relevant and timely information, while providing Shaftesbury Capital with a clear understanding of customer sentiment, priorities, expectations and emerging trends.…