Contact Center Success Specialist

RemoteRemote (US)mid

Posted today · via Workday

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About this role

Job Description Contact Center Success Specialist The Contact Center Success Specialist is a dynamic advisory role responsible for helping customers rapidly achieve business outcomes through Zendesk’s Contact Center capabilities. This role is part of the Customer Success organization and plays a key part in driving adoption, optimization, and measurable value from a fast-evolving product area that is a growing strategic vector within the Zendesk ecosystem. The overarching objective of the Contact Center Success Specialist is to help customers transform their contact center operations, realize ROI from Zendesk’s Contact Center platform, and build long-term relationships that contribute to retention and growth.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: aws, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

awsteams

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