FSS RevOps Customer Support Analyst
Manilaonsitemid
Posted yesterday · via Workday
About this role
Job Description Complex Issue Resolution & Tier 2 Support Lead advanced ticket resolution for Tier 2 issues, including: Churn & contraction for enterprise customers Invoice explanation (Corporate, SMB/Commercial) Sales tax inquiries Bankruptcy Coupon issues Syncing Zendesk data Managing Hub & Spoke Manual invoice creation Renewal change Provide omnichannel support —including email, chat, and phone—ensuring customers receive a prompt and professional resolution, regardless of their preferred communication method. Serve as a backup for Tier 1 support and live phone support, maintaining service quality across all support channels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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