Staff Software Engineer - AI Copilot (Backend)

Remoteremotestaff

Posted 2 days ago · via Workday

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About this role

Job Description Job Summary At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Staff Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a technical leader driving the architecture and delivery of our conversational AI backend — the system that enables admins to configure and optimize Zendesk through natural language. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.…

Read the full description on Zendesk's site →

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reqspace match rubric

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Skills match

For this role: python, go, ruby, sql, mysql…

Level fit

This role is staff-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

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pythongorubysqlmysqlsnowflakerdsawsvercels3kubernetesdockerkafkadbtmlflowteams

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