Team Lead, People Services

Manilahybridsenior

Posted 2 days ago · via Workday

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About this role

Job Description As the Team Lead, Total Rewards (APAC), based out of our Manila hub, you will act as the primary operational engine driving employee service excellence across the Asia-Pacific region . Sitting within our People and Places team, your leadership directly impacts how our workforce experiences Zendesk's global benefits, payroll, and reward programs . By guiding a dedicated team of Tier 1 and Tier 2 specialists, handling operational escalations, and executing deep tactical root-cause analyses, you bridge the gap between high-level global strategy and flawless regional execution . Your commitment to operational stewardship ensures a compliance-focused, high-performing, and empathetic support ecosystem for all APAC employees.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: swift, workday

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Manila. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

swiftworkday

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