Senior Manager, CX Platforms & Automation
United Statesonsitemanager$110K – $138K
via Greenhouse
About this role
Lead CX Technology Operations strategy, owning platform performance, vendor management, and system optimization across scalable support environments
Drive the evolution of an AI-first servicing model by designing, integrating, and scaling AI-powered tools across customer and agent experiences
Own the CX technology ecosystem end-to-end, including system configuration, workflow design, routing logic, and self-service strategy to improve CSAT, efficiency, and cost-to-serve
Partner cross-functionally with CX Operations, Product, Engineering, and Fraud teams to ensure systems are aligned to business needs, product changes, and operational growth
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What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: render, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in United States. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
renderteams