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ZvooveElevate | Global

Junior Product Support Engineer (m/w/d)

DE · Münchenremotejunior

via Personio

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About this role

Job description Our division builds and scales zvoove’s newest product lines. As a Junior Product Support Engineer, you work at the technical interface between customers, L1 Support and our product teams. You investigate complex cases that L1 Support cannot resolve. Together with the product teams, you help fix the root causes permanently. You learn four products and take on more responsibility as your knowledge grows. Your analysis directly informs product improvements. At Elevate, your work is visible and improvements happen quickly. Your tasks Resolve technical support cases Own escalated L2/L3 cases across four products, working with customers, L1 Support and Product. Analyse logs, data flows and application behaviour using SQL, APIs, AI tools and code-level investigation.…

Read the full description on Zvoove's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sql, rest, jira, teams

2

Level fit

This role is junior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlrestjirateams

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