Senior Director, Customer Experience
Woodbridgeonsitedirector
Posted 4w ago · via Workday
About this role
Position Summary The Senior Director, Customer Experience is responsible for defining, advancing, and governing the customer experience strategy across 407 ETR’s customer journey. Reporting to the Vice President, Customer Operations, this role leads the development of customer experience priorities, journey management practices, insights, digital enablement opportunities, and cross-functional improvement initiatives that reduce customer effort and strengthen satisfaction, trust, and loyalty.…
Read the full description on 407 ETR Concession Company's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Woodbridge. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams
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