Customer Success Manager I, Supplier-1

Role Overview The Customer Success Manager I is responsible for managing a portfolio of customers by building strong relationships, driving product adoption, and supporting retention efforts. This role focuses on delivering value through proactive engagement, resolving customer needs, and identifying opportunities for optimization. The CSM I partners cross-functionally to enhance the customer experience and contribute to overall growth and scalability. What you’ll do Build and maintain strong relationships across a defined book of business Facilitate business reviews, health checks, and ongoing customer touchpoints Monitor customer health, adoption, and retention using data and insights Partner cross-functionally to manage escalations and drive timely resolution…