Front Desk Agent | AYANA Komodo

The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies. Key Responsibilities: Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures. Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively. Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction. Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.…