Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

Central Jakartaonsite

Posted 5 days ago · via Workable

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About this role

Key Responsibilities: Perform smooth check-in and check-out processes for guests. Manage room reservations, cancellations, and modifications with attention to detail. Provide guests with accurate information regarding hotel services, amenities, and local attractions. Handle guest inquiries and complaints professionally and efficiently. Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction. Process payments and maintain accurate financial records of transactions. Requirements Fluency in Mandarin and English; additional language proficiency is a plus. Prior experience in a customer-facing role, preferably in a hotel or front desk setting. Strong communication, interpersonal, and organizational skills.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Central Jakarta. We weight your proximity and willingness to relocate.

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