Front Desk Supervisor | AYANA Komodo

The Front Desk Supervisor is responsible for leading and supervising all daily operations at the Front Desk to ensure seamless, efficient, and guest-focused service. This role supports the Front Office team, handles guest concerns, coordinates interdepartmental communication, and upholds hotel standards and procedures. Responsibilities: Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality in accordance with hotel standards. Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation. Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.…