Temporary IT Service Desk Office Aide

Job Description: This position p rovides technical and administrative support to Technology Services’ Service Desk. Duties include troubleshooting basic computer issues, documenting findings, and entering incidents and service requests in ServiceNow. The position also performs general office functions, including telephone and visitor reception, printer operation, and clerical support. Requires basic computer knowledge, keyboard proficiency, and the ability to learn and apply office procedures. The work is performed under close to general supervision of administrative staff or higher graded office staff. Performs beginning level general office clerical work in support of unit operations.…