Customer Service Associate - German Speaker

Position Overview: Reporting to the Customer Care Team Lead with a matrix line to the Global Customer Care Manager. The Senior Customer Care Specialist sits within the Customer Service Family and is responsible for managing Customer Services related tasks whilst ensuring the highest Customer Service and key deadlines are always met. Key Responsibilities: To ensure all orders are placed & validated accurately within the order cut off time. To ensure all claims are raised within SLA, open claims checked, reviewed and followed up. The scope of the role is Order Management, Customer Service, Customer contact, liaison with 3PL’s and Market functions and Customer Masterdata. EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.…