1st Line Support Engineer
Bedfordonsitemid
Posted 80mo ago · via Smartrecruiters
About this role
1st Line Support Engineer Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 1st Line Support Analyst to complement their existing support team. The ideal candidate will be a 1st line support analyst working on our Central service desk. Your role will be to provide 1st line technical support to some of our key clients. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of contact for clients, you will be required to understand their problem, attempt first line resolution and keep the client updated throughout, escalating as required to the second line team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bedford. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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