2nd Line support Engineer
Bedfordonsitemid
Posted 80mo ago · via Smartrecruiters
About this role
2nd Line Support Engineer Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 2nd Line Support Analyst to complement their existing support team. Your role will be to provide 2nd line technical support to some of our key clients. To maintain a high degree of client service ensuring responses are accurate. As an initial point of escalation for our 1st line team, you will be required to take escalations, fully understand the problem and resolve within agreed SLAs. Overall responsibly for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s and managing client accounts from a technical perspective.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bedford. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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