Service Desk Engineer
North West Londononsitemid$34K – $44K
Posted 81mo ago · via Smartrecruiters
About this role
Focus IT has the pleasure with working alongside this well established IT Managed Services Provider. Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support. This a small and dynamic team where you will continue to develop your technical skills. You will handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. You will be an experienced Support Engineer with 5 or more years’ commercial experience with excellent knowledge of Windows, Networking and some Mac exposure.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in North West London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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