Regional EMEA Ecommerce Customer Service Coordinator ( F/M/D)
Warsawonsitemid
Posted today · via Workday
About this role
Working at Freudenberg: We will wow your world! Responsibilities: Coordinate customer interaction and end-to-end order management for the EMEA ( D2C) direct-to-consumer business across webshop and marketplace channels, ensuring efficient order-to-cash and case handling. Own internal order management activities in SAP, including order capture and validation, blocks and releases, amendments, returns and credits. Manage complex second- and third-line customer cases and escalations that cannot be resolved by the external customer service provider, coordinating cross-functional solutions. Manage order exceptions and incidents related to stock, payments, fraud, delivery and billing in close cooperation with Logistics, Finance and Demand Planning.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Warsaw. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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