3rd Level IT Helpdesk Engineer - Office Based

This is a customer-focused position within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will be responsible for delivering high-quality Level 3 technical support while assisting the project team with onboarding, migrations, upgrades, and infrastructure improvement activities for both new and existing clients. The role requires a strong commitment to customer satisfaction, technical excellence, and ownership of outcomes, with the ability to work effectively in a dynamic and service-driven environment. Key Responsibilities Deliver Level 3 technical support for customer issues escalated from the Service Desk, ensuring timely and effective resolution Proactively monitor and manage support ticket queues to meet SLA targets.…