IT Support Engineer (Microsoft 365) - Office Based

Umhlangaonsitemid

Posted 1mo ago · via Workable

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About this role

Role Overview We are looking for a Senior 2nd Line IT Support Engineer to join our technical support team. The role focuses heavily on Microsoft 365, supporting multiple client environments, owning tickets from start to finish, and resolving issues to the root cause. Key Responsibilities Manage and resolve tickets within agreed SLAs, taking ownership from initial contact through to resolution. Provide advanced 2nd line support across Microsoft 365 environments. Troubleshoot and administer Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune. Manage user access, licensing, MFA, Conditional Access, and security policies. Support Microsoft Defender, compliance, retention, DLP and eDiscovery where required. Perform root cause analysis and implement permanent solutions.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: powershell, azure, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Umhlanga. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

powershellazureteams

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